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Blog

Putting customer experience at the heart of your operating models

3/20/2017

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First, how do you find out what really matters to customers? Companies that excel at this do two things: they streamline their operations and take out cost, and they create new experiences and tap new sources of value. Many organizations simply take a “problem view”—treating internal processes as a cost that needs to be reduced, and looking for customer pain points that need to be eliminated. That’s a good place to start, but if it’s the only view, it misses out on the idea of creating additional customer value.

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  • Lediator
  • About
    • Our Purpose
    • Methodology
    • Technology
    • People
    • What have we done before
    • Why you should contact us
  • Services
    • SERVICE FOR INTERNATIONALISATION >
      • Advising Service for Internalization
      • Export market services
      • Market Development
      • Catalyst-as-a-service (CaaS)
      • Interim Director Service
      • Board Advisor ​Service
    • SOLUTION FOR LOGISTICS >
      • Logistics Services
      • Logistics Management Outsourcing >
        • Reasons for Outsourcing Logistics Management
      • Project and Programme Management >
        • Operational performance improvement
        • Infrastructure Projects Management
        • Tender and Supplier management
        • Special Russian Capabilities
  • Customers
    • Customer News and Publications
    • Customer Feedback
    • Instructions and manuals
  • BLOG
  • Magazine - Lediator News
  • Recent News
    • Trends, Videos and News
    • Outlook
    • Rss News
  • Contact
  • Careers